FAQ - e-Tax Xpress

FAQ.

How does e-Tax Xpress work?

You select a package, complete our secure online form, upload your documents, and our team of tax professionals prepares your return. No software or self-prep. We do all the work for you.

Is this a DIY tax software?

No. e-Tax Xpress is not a do-it-yourself platform. Our preparers file your taxes for you after you submit your information. Just like a traditional tax service, but fully online.

What documents do I need?

Typically:

A valid photo ID
W-2s and/or 1099s
Info on dependents
Self-employment records (if applicable)
Any tax forms you received

Our form will guide you step-by-step based on your situation.

Is my information secure?

Yes. All information is collected through secure, encrypted forms. We take your privacy seriously and never share your data.

Do you file state returns?

Yes. State returns are included with some packages or can be added for a small fee. We’ll let you know based on the state(s) you lived in or earned income from.

How long does it take?

We prepare most returns within 1–2 business days after receiving all required documents. You’ll receive updates throughout the process.

How do I pay?

You can pay securely online when submitting your form. We accept Stripe, PayPal, and major credit/debit cards. No hidden fees.

Will I get a copy of my tax return?

Yes. Once completed and filed, you’ll receive a PDF copy of your tax return along with e-file confirmation and next steps.

Can I talk to someone if I have questions?

Of course! You can contact us via our [Contact Page] or reply to your confirmation email. Our team is here to support you.

I filed with e-Tax Xpress before. Can you access my old return?

Yes. If you’re a returning client, we can securely access your prior-year return to make filing faster and easier.

FAQ.

Fast, Accurate Filing.

Secure & Private.

No Long Waits.

Here All Year.

Wait. Did You Forget Something

FAQ.

Trending now

Fast, Accurate Filing.

Secure & Private.

No Long Waits.

Here All Year.